Showing posts with label Culture. Show all posts
Showing posts with label Culture. Show all posts

Tuesday, January 20, 2009

HR Woes

Anyone who has worked at the Base of the Pyramid can tell you that human resources is a major challenge. Recruiting and retaining good talent can be a nightmare and has major implications for how fast (or slow) a social business can scale. I am faced with these issues every day in my work as an Acumen Fund Fellow with Micro Drip , an irrigation solutions company that focuses on poor farmers in Pakistan.

Micro Drip has been searching for over a year for a competent Operations Manager. Most candidates are either extremely over or under-qualified. As a social business, we simply cannot compete with large multi-national corporations in terms of salary and benefits. Our plight provides further evidence to the gap at middle management that is often present in developing countries.

Recently, I helped develop a start-of-year workshop that was designed to rally the company around a new Vision & Mission and build a feeling of belonging & teamwork (Video). As part of the three-day event, we introduced a strategic task list to help strengthen the company’s foundation in preparation for further expansion. Each employee was assigned at least one strategic task with which they were supposed to outline a logical sequence of steps to complete the task, along with an estimate for how much time each step would take. Yesterday, I reviewed the tasks in detail with several key managers and requested that they jointly create a sequence of steps necessary to complete one of the tasks. I was amazed when they were unable to do it unassisted. After about an hour of coaching the managers through the process, we arrived at a logical plan. It is not that these gentlemen aren’t intelligent, quite the contrary. I attribute their inability to complete the task at hand to two main factors: (1) Traditional Pakistani education system, and (2) A “Yes Boss” culture.

In the traditional Pakistani schooling system, there is often a stronger affinity for rote learning, discipline and respect for authority. In most classrooms in the country, critical thinking skills and problem solving skills are new concepts. This can lead to dependency on superiors in the work environment. Some of the more prestigious schools do embrace independent thinking as a critical concept to teach students, but these schools primarily cater to the elite.

Pakistan is a very hierarchical society. Many bosses in hierarchical cultures simply want to give orders and have their direct reports follow their plans to the letter. They encourage a “Yes Boss” culture in which employees never voice a dissenting opinion. This poses particular problems in Micro Drip, as we are a small company with limited resources. We need capable employees who can think for themselves without having to be guided every step of the way. Ultimately, our company will be stronger if different points of view are better represented, irrespective of where they come from in the organization.

At Micro Drip, we are committed to helping develop our employees to better themselves, but the verdict is still out on how long it will take to introduce a culture of problem solving. We must begin now to think on how we will retain our talent, because once our employees reach a higher level of professionalism, they will be a scarce commodity in an underserved human resources market.

Joel Montgomery


View Joel Montgomery's profile on LinkedIn Add to Technorati Favorites

Wednesday, January 7, 2009

Instantaneous Parties

Living with a family here in Pakistan has truly been a blessing. It’s given me such a unique perspective into the real Pakistani culture. One particular behavior that I have noticed is that instantaneous parties occur on a regular basis. Often times, I will be sitting at home in jeans and a t-shirt and all of a sudden nicely dressed friends or relatives start to appear as if on cue. Magically, mounds of food appear out of the kitchen that usually just feeds three. I’m the only one who seems to not be in tune with whatever frequency is advertising these impromptu gatherings. Over the past few months, I have learned to look for clues that may indicate that an instantaneous party is imminent… bouquets of flowers on the table, dinner not being served before 9:00pm, and the appearance of random children that I have never seen before are all tell-tale signs. The more I think I understand Pakistani culture, the more I realize that there are a lot of subtleties that I am only beginning to see.

Joel Montgomery


View Joel Montgomery's profile on LinkedIn Add to Technorati Favorites

Wednesday, August 27, 2008

Day 20: Cancel the Site, Let Me See the People

The more I travel, the less I am interested in seeing tourist destinations. That’s not to say that I didn’t enjoy Rome’s Coliseum, Peru’s Machu Picchu, or Turkey’s Hagia Sofia. What I truly love is culture and unfortunately, you don’t get much of that surrounded by tourists in a water taxi in Venice’s main canal. You can even be living in a foreign country, with the compound walls separating you from everything foreign. As for me, I prefer living in the trenches. That is where culture resides. I feel so fortunate to be living with Doña Maria and Adoña and working with Jesus, Jovel, Javier, Jorge, Salvador, and Ami Noel. My memories of Honduras will not be of Copan and Ceiba, but rather these people who have enriched my daily life.


Joel Montgomery


View Joel Montgomery's profile on LinkedIn Add to Technorati Favorites

Thursday, October 11, 2007

The Mysteries of China

Culture is an incredible thing. It shapes who we are and how we see the world. As a second year MBA student at Thunderbird School of Global Management, I feel truly blessed to be surrounded with people from around the world. By living, working, and playing with these people, I have come to build some incredible friendships. One of my favorite experiences at Thunderbird occurs when I learn something new about a friend's culture. I treasure those moments as I feel I have gained a unique insight into my friend's background.

Not too long ago, I needed to get a document signed by several of my classmates. Given the incredible cultural diversity of Thunderbird, I found myself speaking with several of my Chinese classmates. I gave my first friend the piece of paper and a pen to sign. My friend placed the pen on the table and signed with his own pen. My second and third friends did the same. At this point in time, I knew that something was going on that I did not understand. I asked my friends why they had not signed with my pen and they responded that in China, it is unlucky to sign one's name in red ink. How interesting!
I just read a great WallStreet Journal article about a Thunderbird professor who recently made a cultural blunder in China. I do not want to give away the story, but my favorite part of the article is at the end when Professor Goddard's Chinese colleagues respect him by each giving him a penny. Please read the article... WallStreet Journal

Joel Montgomery


View Joel Montgomery's profile on LinkedIn Add to Technorati Favorites